WHAT'S HAPPENED?

Why is it important to wash my filter?

 

Everyone's homes are full of dust! This filter protects the indoor machine from dust, which  accumulates on the indoor coil and eventually creates a thick black coating, which when kept in a dark moist environment, can become full of bacteria. This sludge will then contaminate the air which it is blowing through your house - not good!

 

It will also eventually block up your drain which will cause leaks or floods, potentially causing you thousands of dollars worth of damage - which can easily be prevented by washing your filter.

 

My air conditioner is leaking?

 

Unfortunately if your air conditioner is already leaking you will need to contact us to fix this for you. This involves pulling apart the machine to clean the coil, flush the drains and apply anti-bacterial solution.

 

There is no power to my air conditioner, it won’t turn on, why?

 

This could be one of many issues, the one thing you could do to try and solve it is to make sure the circuit breaker at electrical box is switched on. Even if it looks on, reset it and make sure there is no power, if it is tripped however and you decide to turn it on and it trips again, call us to check it out for you, don’t risk your safety!

 

My air conditioner is not blowing cold air?

 

This could be one of many issues, including a gas leak or a mechanical failure. We suggest resetting the circuit breaker to reset the machine in case there was a minor fault. Wait a couple mins before turning breaker back on.

 

• Make sure it is set to cool

• Set to a comfortable temperature

• Fan speed on high/constant if possible

 

Turn machine back on and wait 5 mins.  Most systems have a safety that will not allow the compressor to start until 5 mins after you have requested it, this is to prevent you or a child turning it on and off too fast like a light.

 

If this works that’s great! But if it works for 5-10 mins then stops again, you'll need to get us to look at problem.

 

Why does my air conditioner smell bad?

 

This is usually caused by a few things such as

 

• Cigarette smoke (tar on coil)

• Dust build up on coil

• Poor positioning of return air

• Rodent decay in duct

 

Try to identify what smell it best represents from the above options, and see if you see if you can solve it by removing it, if not we are happy to identify it for you by coming to you and going through it.

 

Why is my outdoor air conditioner unit not running?

 

This is usually a safety mode that has tripped the unit and thus the machine won’t run in order to protect itself from any mechanical damage or electrical fire. If after resetting the machine it still does not run, please call us.

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